CUSTOMER CARE

We care. Like, deeply. Like, probably-too-much-for-an-incense-brand deeply.

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Got a question, concern, or mild existential crisis related to your order?
Breathe in. Breathe out. We got you.

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Whether your incense stick snapped in half (rude), your scent arrived smelling less like a fresh breeze and more like a confusing memory, or you just need to chat about your favorite Sinkcense scent — we're here.

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Email us anytime at sinkcense@gmail.com and someone nice (not a bot, promise) will get back to you faster than you can say “Did I leave that burning?”

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We’re a small team with big noses and bigger hearts, so thank you for being kind, patient, and down to vibe with us. 

Your secrets (and your scent preferences) are safe with us.

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We take your privacy as seriously as we take fire safety — which is to say: very seriously, and with zero tolerance for sketchy stuff.

• We don’t sell your info.

• We don’t spam your inbox.

• We don’t track you around the internet like a weird digital ghost.

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All payments are securely processed through trusted third-party systems (because we make incense, not encryption). Your data stays protected, your payment info stays private, and you stay free to order our amazing scents without an intelligence agency knowing about it.

Want to sell Sinkcense in your store? You smell like a great idea.

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If you're a retailer, boutique, concept shop, or other magical place where good scents belong — let's talk.

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Sinkcense makes a very cute addition to shelves, sinks, and checkout displays. We offer thoughtful wholesale pricing, low order minimums, and vibes your customers will ask about before you even light one.

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Hit us up at [insert wholesale email or contact form] and tell us a little about your shop. We’ll send you a digital line sheet, some kind words, and possibly a bad incense pun.

We accept:

• Credit & Debit Cards (Visa, Mastercard, Amex, etc.)

• PayPal (for our PayPal loyalists — we see you)

• Offline Payments (if you’re doing something weird and cool — email us first)

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Your payment info is locked up tighter than your neighbor’s sourdough starter recipe. Safe, simple, and stress-free — just how we like it.